West Corp. and Dolby Laboratories are giving teleconferences and virtual meetings an audio upgrade.
Unified communications specialist West has teamed up with the iconic sound technology outfit to debut InterCall Reservationless-Plus with Dolby Voice today. It tackles many of the shortcomings of conventional VoIP (voice over IP) solutions that can often turn multiperson audio, video and web conferencing into a low-fidelity, ear-splitting experience.
Most organizations (82 percent) have had their workday affected by at least one audio conferencing issue, noted the companies, citing data from Wainhouse Research. Among the top annoyances are background noise (51 percent), audio clarity that falls short (44 percent) and the conversations that turn into a wall of indecipherable noise when multiple people speak at once (29 percent).
Dolby’s spatial hearing technology re-creates the so-called “cocktail party effect,” a phenomenon in which listeners can pick out voices over the din of a noisy room by filtering out distracting noises.
The new Reservationless-Plus with Dolby Voice integrates with West’s Unified Communications Services lineup, including the company’s InterCall MobileMeet and Unified Meeting 5 offerings, and works across PCs and mobile devices.
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