The commissioned survey, conducted by leading independent analyst firm Forrester Consulting, shows decision-makers are leveraging low-code platforms to support three primary digital initiatives: digital process automation, digital customer engagement and digital transformation.
These initiatives are driven by the increasing need for organizations to revolutionize the customer journey and optimize business operations in the era of digital technologies.
The survey revealed the following:
– Low-code platforms solve delivery-speed challenges more cost effectively, with better performance and at greater scale, than traditional development approaches;
– Low-code implementation success hinges on strategic alignment, having the right skills in place to not only build applications, but to evolve the platform and continuously innovate; and
– Leveraging low-code platforms to support digital initiatives can drive better financial outcomes, and also help organizations recognize improvements in customer experience, process efficiency and business agility.
