The 8,500 customers have 19,000 lines and live in 13 states (Alaska, Idaho, Iowa, Indiana, Kentucky, Maine, Michigan, Missouri, Montana, North Carolina, Oklahoma, Utah, and Wisconsin), a Verizon Wireless spokesperson told Ars today. They received notices of disconnection this month and will lose access to Verizon service on October 17.
Verizon said in June that it was only disconnecting “a small group of customers” who were “using vast amounts of data—some as much as a terabyte or more a month—outside of our network footprint.”
But one customer, who contacted Ars this week about being disconnected, said her family never used more than 50GB of data across four lines despite having an “unlimited” data plan.
Verizon’s letters do not provide any options for customers to stick with Verizon, even if they reduce their data use. Verizon also warns customers that if they don’t act by the October 17 disconnection date, “you will no longer be able to transfer your phone numbers to a different provider.”
