Microsoft is adding two new calling features to Skype for Business Cloud PBX.
The company is adding an Auto Attendant feature, providing an automated answering and call routing; plus a Call Queues capability, which allows incoming calls to be routed to the next available live attendant in the order received.Microsoft also announced a preview of a new Skype for Business Call Analytics dashboard at the event, which aims to provide IT pros with better visibility into call issues.
In 2015, Microsoft began offering three new Skype for Business services as part of its high-end Office 365 E5 plan: Skype Meeting Broadcast; PSTN Conferencing and Calling and Cloud PBX.
Microsoft added more PSTN Calling and Conferencing features, including iOS CallKit integration; Skype for Business client for Mac; and a new Skype for Business Server Cloud Connector edition for connecting on-premises telephony systems to Skype for Business Online.
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