Twitter launches a new enterprise API to power customer service and chatbots

Twitter launches a new enterprise API to power customer service and chatbots

December 20th, 2017
No Comments on Twitter launches a new enterprise API to power customer service and chatbots

Today the company is rolling out something new for developers: an

enterprise-level API providing access to real-time activities like tweets,

retweets, likes and follows.


														
							

The addition of the API is part of Twitter’s broader plan to revamp and expand its API platform, announced this April. Similar to how Twitter is now trying to make things right with its user base -who have too often been the victims of harassment, abuse, hate, and threats of violence.

Over the years, Twitter has pulled the rug out from underneath developers’ feet too often. For example, it used to encourage third-party apps, then it began restricting them. It hosted developer conferences, then it killed them. And it once offered a suite of developer tools, only to turn around and sell them.

This year, Twitter aimed to turn things around by streamlining its API platform, while taking full advantage of its investment in Gnip. This included the launch of new APIs and endpoints for developers, as well as a published roadmap in an effort to boost transparency around its developer-focused efforts.

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