Feedback by BugReplay announced for Google Chrome

Feedback by BugReplay announced for Google Chrome

August 26th, 2017
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BugReplay has announced the availability of “Feedback by BugReplay,” a

bug reporting tool that helps users quickly and accurately submit detailed

bug reports about website problems to customer support teams.


														
							

Downloadable as a Google Chrome extension, Feedback creates a synchronized screen recording of a website user’s actions, network traffic, JavaScript logs and other key environmental data, reducing the time to complete the task of bug reporting of up to an hour or more to less than a minute.

With Feedback, all users have to do is click on the BugReplay button on their browser, click “record” and then retrace their steps that led to the problem, click on the “record” button again to stop recording, and then click “save” to finish. By recording multiple streams of information and then playing them back simultaneously in an integrated video player, Feedback reproduces in a video clip what tech support would see if they had encountered the problem first-hand.

Tech support staff automatically receive the Feedback video bug report, which captures environmental data about a bug reporter’s browser, operating system, locale, date and time of the report, time zone, system memory and other information. All headers and cookies are saved and displayed alongside the request, so customer support professionals no longer have to ask basic questions

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