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Avnet last week unveiled a beta version of Ask Avnet, an automated virtual
assistant that combines artificial intelligence with on-demand access to
industry experts.
Ask Avnet gathers information from the company’s Web-based ecosystem — including Avnet.com, element14.com and Hackster.io — and soon will include access to Avnet’s MakerSource.io and PremierFarnell.com properties.
Ask Avnet leverages AI to help anticipate a user’s next move and provide the best answer, rather than listing all possible answers.
Ask Avnet “aims to shorten the amount of time it takes for Avnet customers to access information,” Yapp told TechNewsWorld.
Avnet customers who already are familiar with an Avnet property, such as hackster.io or element14, “will discover more parts or components or choices within Avnet … with a simple click,” he pointed out.
Initially, users interact with an automated assistant for fast answers to everyday questions. They are connected to the appropriate Avnet expert when necessary.
Ask Avnet works on both desktops and mobile devices. However, during the beta phase, the focus is on desktops.
Nisheeth Bhakuni
