Google’s chatbot analytics platform Chatbase launches to public

Google’s chatbot analytics platform Chatbase launches to public

By | November 17th, 2017
No Comments on Google’s chatbot analytics platform Chatbase launches to public

At Google I/O this year, Google quietly introduced a new chatbot analytics

platform called Chatbase, a project developed within the company’s

internal R&D incubator, Area 120.


														
							

Today, that platform is being publicly launched to all, after testing with hundreds of early adopters including Ticketmaster, HBO, Keller Williams, Viber, and others.

The idea behind Chatbase’s cloud service is to offer tools to more easily analyze and optimize chatbots. This includes giving bot builders the ability to understand what works to increase customer conversions, improve the bot’s accuracy, and create a better user experience.

This data is available through an analytics dashboard, where developers can track specific metrics like active users, sessions, and user retention. These insights give an overall picture of the bot’s health and see general trends.

The dashboard also lets bot creators compared the bot’s across platforms, to see if some platforms need additional optimizations. The system today integrates with any voice or text messaging platform, Google says, including Facebook, Kik, Viber, Slack, WhatsApp, WeChat, Alexa, Cortana, Allo, Line, Skype, Twitter, and more.

Source

Google
Nisheeth Bhakuni